Accessibility at is committed to providing accessible services and information to all of our visitors, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).


You are welcome to submit comments and feedback on the accessibility of our services at any time. Your feedback provides a valuable opportunity for us to improve our websites and services.

All feedback is confidential and can be submitted in the following ways:

Manager, Client Services / or Appointee
Tel: 519-763-4725
Toll-free (in Canada): 1-888-892-2228
Mail or in person: 60 Corporate Court, Guelph, ON N1G 5J3

Customers who submit formal feedback will receive acknowledgement of their feedback, along with any resulting actions based on concerns or complaints that were submitted.

Accessibility Policies, Practices and Procedures

Accessible Customer Service Policy (PDF)
Accessible Information and Communications Standard Policy (PDF)

These documents are available in alternative formats upon request.